Return & Refund Policy
Last Updated: August 26, 2026
At Abhinav Footwear, we value our customers and are committed to providing quality footwear and a smooth shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return, replacement, or refund in accordance with the policy below.
1. Return Period
You may request a return or replacement within 7 days of receiving your order.
Return requests submitted after 7 days may not be accepted.
2. Eligible Reasons for Return
A return or replacement may be accepted if:
– You received a damaged product.
– You received a defective product.
– You received the wrong product.
– You received the wrong size due to an error in order fulfillment.
– The product received is significantly different from the product description.
– The product was damaged during shipping.
3. Product Condition
To be eligible for a return, the product must:
– Be unused and unworn.
– Be in its original condition.
– Include the original box, packaging, tags, and accessories, where applicable.
– Not have any stains, dirt, marks, or signs of use.
– Be returned with the original invoice/order details when requested.
Products that have been worn, washed, altered, damaged, or used may not be eligible for return.
4. How to Request a Return
To request a return or replacement, please contact our customer support team within the applicable return period.
Please provide:
– Order Number
– Customer Name
– Registered Mobile Number
– Reason for Return
– Clear photographs or videos of the product, if requested
Our team may review the request and provide further instructions for the return process.
5. Replacement
If you receive a defective, damaged, or incorrect product, we may offer a replacement, subject to product availability.
If the replacement product is unavailable, you may be eligible for a refund according to the applicable terms of this policy.
6. Refund Policy
Once the returned product has been received and inspected, we will determine whether it is eligible for a refund.
If approved, the refund will generally be processed using the original payment method used for the order.
The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
7. Return Shipping Charges
If the return is due to an error on our part, such as receiving a wrong, defective, or damaged product, Abhinav Footwear may bear the applicable return shipping cost.
For returns due to reasons unrelated to a product defect or fulfillment error, the customer may be responsible for applicable return shipping charges.
8. Non-Returnable Situations
A return may be rejected if:
– The product has been worn or used.
– The product has been damaged after delivery due to customer handling.
– The original packaging or accessories are missing.
– The product has stains, dirt, marks, or excessive wear.
– The return request is submitted after the applicable return period.
– The product has been modified, altered, or intentionally damaged.
9. Order Cancellation
Orders may be cancelled before they are dispatched, subject to our order processing status.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return policy may apply.
10. Refund Processing
Approved refunds will be initiated after the returned product has been received and successfully inspected.
Please note that the actual time required for the refund to reach your account may depend on the payment method and financial institution.
11. Return Inspection
All returned products may be inspected by our team before a replacement or refund is approved.
Abhinav Footwear reserves the right to reject a return if the product does not meet the eligibility requirements mentioned in this policy.
12. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team.
Brand: Abhinav Footwear
Website: [Your Website URL]
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Customer Support Number]
We are committed to providing our customers with a reliable and hassle-free shopping experience.
Thank you for shopping with Abhinav Footwear.